Hi guys,
My ATEM Production Studio 4K (bought new a couple of months ago) isn't connecting via the ethernet port.
When I check Networking in Mac, I see the ethernet has a self-assigned address (169.254.58.35). This isn't the address that pops up in the Setup Utility when I connect the USB cable (starting with 192.*.*.*). I'm not a networking expert, but I'm also not a novice.
It seems something's up with the ethernet in the switcher. The switcher outputs video without any problems via SDI and HDMI. But it's pretty much a paperweight now.
This happened after we left the switcher on for several days at a time, for the first time. We usually turn it off after each production, since we produce only 1-2 days per month and since we've been having some cooling issues in the control room (83-84 degrees).
Already tried:
-Updating firmware
-Downgrading firmware (per BMD staff advice on Black Magic forum)
-Swapping network cables
-Swapping network ports on the Mac Pro
-Rebooting MacPro more than once
-Rebooting switcher (waited with switcher off for more than two weeks for the most recent reboot)
-Connecting to another Mac (same issue)
My ATEM Production Studio 4K (bought new a couple of months ago) isn't connecting via the ethernet port.
Blackmagic Atem Software Control Download Mac. The Switcher features a mini USB port that is used for software updates and to set the switcher's Chassis IP address, which can only be done by using a computer running the ATEM Switcher Utility connected to the switcher's USB port. Download Blackmagic ATEM Switchers - The software solution required to gain full control over ATEM advanced broadcast production switchers through a user-friendly interface.
The Mac Pro's ATEM Software Control cannot see the switcher by ethernet connection. The ATEM setup utility sees the switcher via USB connection and apparently an assigned IP address.When I check Networking in Mac, I see the ethernet has a self-assigned address (169.254.58.35). This isn't the address that pops up in the Setup Utility when I connect the USB cable (starting with 192.*.*.*). I'm not a networking expert, but I'm also not a novice.
It seems something's up with the ethernet in the switcher. The switcher outputs video without any problems via SDI and HDMI. But it's pretty much a paperweight now.
This happened after we left the switcher on for several days at a time, for the first time. We usually turn it off after each production, since we produce only 1-2 days per month and since we've been having some cooling issues in the control room (83-84 degrees).
Already tried:
-Updating firmware
![Control Control](/uploads/1/2/4/6/124636305/829472768.jpg)
-Swapping network cables
-Swapping network ports on the Mac Pro
-Rebooting MacPro more than once
-Rebooting switcher (waited with switcher off for more than two weeks for the most recent reboot)
-Connecting to another Mac (same issue)